Question 1

What materials are your metal wall art pieces made from?

Accepted Answer

Our metal wall art pieces are primarily made from mild steel and aluminium, depending on the design and customer preference. Mild steel is durable and perfect for indoor or outdoor use, while aluminium offers a lightweight, rust-resistant option. All pieces are finished with a high-quality powder coat for added protection and longevity

Question 2

What powder coat colours are available for your products?

Accepted Answer

We offer a wide range of powder coat colours from the Dulux Duralloy range, including popular colours such as Night Sky Matt Black, Blaze Blue Gloss, Manor Red, and more. You can view the full colour selection here.

Question 3

How are the products made?

Accepted Answer

Our products are created using state-of-the-art fibre laser cutting machines, ensuring precise cuts and smooth edges. After cutting, the metal is powder-coated for a durable and long-lasting finish. Each piece is carefully inspected to meet our high standards before shipping.

Question 4

What sizes are available for your metal wall art?

Accepted Answer

We offer various size options depending on the design. Sizes typically range from 300mm x 250mm to 900mm x 700mm. Custom sizes can also be arranged upon request, so contact us for a personalized solution.

Question 5

Can I choose a different colour for my product?

Accepted Answer

Yes! We offer customization options for colour. You select from our list of available Dulux Duralloy powder coat colours, and we’ll tailor the finish to match your preference. If you have a specific shade in mind that isn't listed, reach out, and we’ll see if we can accommodate your request.

Question 6

Do you offer any warranty on your products?

Accepted Answer

Yes, we stand behind the quality of our work. All of our products come with a 10-year warranty on the powder coat finish, ensuring they remain in excellent condition. Should you encounter any issues, just contact us, and we’ll be happy to assist.

Question 7

How long does it take to process an order?

Accepted Answer

Order processing typically takes between 10 to 14 days, depending on the complexity of the design and whether powder coating is required. We aim to process all orders as quickly as possible while maintaining our high-quality standards.

Question 8

What should I do if my order arrives damaged?

Accepted Answer

We take great care in packaging, but if your order arrives damaged, please take photos immediately and contact us via email within 7 days of delivery. We’ll work with you to resolve the issue as quickly as possible.

Question 9

Can I change the delivery address after placing an order?

Accepted Answer

Yes, but you’ll need to contact us quickly! If the order hasn’t shipped yet, we can update the delivery address. Once the order has been dispatched, changes cannot be made.

Question 10

Can I track my order?

Accepted Answer

Yes! Once your order has been shipped, we’ll send you a tracking number via email. You can use this number to track your package directly through the Australia Post website.

Question 11

Can I cancel or change my order after placing it?

Accepted Answer

If you need to cancel or make changes to your order, please contact us as soon as possible. If production hasn't started, we can accommodate your request. Once the cutting process begins, cancellations or changes may not be possible.

Question 12

Do you really ship your artwork for free?

Accepted Answer

Yes, we offer free shipping on all our artwork within Australia, but this applies to standard postage only. If you need your order faster, you can leave us a note during checkout for an additional fee.

Question 13

Do you offer design services?

Accepted Answer

Yes! We provide custom design services tailored to your needs. Whether you have a rough idea or a fully detailed concept, our team can assist with bringing your vision to life using our in-house design expertise and state-of-the-art laser cutting technology.

Question 14

What industries do you cater to?

Accepted Answer

We cater to a wide range of industries, including automotive, caravan, camper van, architecture, interior design, hospitality, and retail. The automotive, caravan, and camper van industries are among our largest existing clients, where we provide custom metal components and solutions tailored to their specific needs.

Question 15

What are the lead times for bulk orders?

Accepted Answer

Lead times depend on the size and complexity of your order. We recommend contacting us to discuss your time frame, and we will do our utmost to accommodate your needs and meet your deadlines.

Question 16

Can I get a prototype made before placing a larger order?

Accepted Answer

Absolutely! Unlike other laser cutting suppliers, we usually work closely with our clients during the prototype stage. In most cases, this is a complimentary part of our service. This allows you to review and approve a sample before moving forward with a larger production run, ensuring everything meets your expectations.

Question 17

Can I request a custom metal finish for my order?

Accepted Answer

Yes, we can accommodate requests for custom metal finishes. In addition to our standard powder coating colors, we can explore specialized finishes like rust patina or anodized metal, depending on your project needs. Let us know your preferences, and we’ll work to meet your expectations.

Question 18

What other materials can you work with?

Accepted Answer

We work with a range of metals to suit different project requirements, including: Copper and Brass: We can cut copper and brass up to 10mm thick, ideal for both decorative and functional applications. Aluminium: Lightweight and corrosion-resistant, we work with aluminium up to 12mm thick, perfect for outdoor products or custom parts requiring durability.Mild Steel: For more heavy-duty projects, we can cut mild steel up to 18mm thick, commonly used in architectural or structural components.Stainless Steel: Highly resistant to rust and corrosion, we work with stainless steel up to 12mm thick, suitable for outdoor and moisture-exposed environments. Each material is processed to ensure the best finish, tailored to your project's needs.

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